Provider: Global Storage Solutions AS (hereafter referred to as "Wanda")
Postal address: Akersbakken 12,0172, Oslo
Organisation number: 921 245 300
2. Description of the service
The service consists of a portal / personal website for the individual user that provides an overview of all the customer's registered items, the status of these and more.
Wanda can define its geographical service area by its own discretion. Service outside such areas can be provided on request.
Creating an order is done by the user by adding items according to the provided instructions, choosing time and address for pickup, and activating the subscription through Wanda’s payment provider. When getting items returned from storage the user marks the items that the user wants to be returned, chooses time and address and then confirms the return.
The user will receive an order confirmation within 24 hours of Wanda receiving the order. If an order is made on a Friday, weekend, or public holiday, the order confirmation will be received by the user no later than 16.00 the following working day.
4. User account
The user account must contain the user’s name, address, telephone number, email address and payment information. The user is responsible for filling in the correct information.
In the event of suspected abuse of the user account, Wanda has the right to close the account and terminate the agreement with immediate effect.
Prices storage storage and transportation are stated in Wanda.space and in the web application. All prices are inclusive of VAT. Prices are subject to change.
For orders where the items shall be returned to another address than the pickup address the user must pay a minimum 3 months of storage. Other minimum stays may also be stated in Wanda.space or in the web application. For pickups with deliveries to a new address transportation prices apply. The customer can maximum have one free pickup per week.
Prices for transporting items outside of specified geographical limits of the service can be provided on request.
Due to limitations in our payment system a customer can only use 1 discount code per active subscription.
When ordering, the user initiates a subscription per item. The subscription is started when the order is confirmed. Payment is made monthly per commenced month.
The subscription terminates when all items have been delivered at the agreed address.
7. Means of storage, items and labelling
The user is free to choose which packing to use (for example, boxes, crates, bags, etc.), however the means of package and objects must withstand being transported and stored.
The packaging shall not have any visible damage, holes or the like that could cause damage to the objects. The means of storage must also be securely closed.
Wanda can choose to pack items for the customer if it is deemed necessary. Wanda has the right to charge the customer for this service.
The user is responsible for documenting the suitability of the items’ packaging, as well as the condition of the packed items. The user must take pictures of all items and upload them to the website before the items are collected by Wanda. Wanda can control the images, as part of Wanda's quality assurance.
If items are damaged, or need to be repackaged, the user will be held responsible and will have to cover Wanda's costs related to repackaging.
The user shall follow the instructions regarding labelling and photography of the packaging and the items submitted by the service. If the packaging is not labeled according to stated instructions and / or have not been photographed, the transporter can choose not to transport these. In cases where this happens, a fee of NOK 500 - may apply.
Maximum weight of items are presented on the landing page and in the service.
Wanda can correct the price, or cancel orders, for items that are incorrectly registered or exceeding the maximum weight.
Transport and storage of objects outside stated limits can be provided on request.
See Chapter 10 for an overview of objects etc. that cannot be stored with Wanda.
8. Transportation terms
Transportation is ordered according to the stated time slots and chosen service level.
Items shall be ready, disassembled and placed close to the User`s entrance/door and/or in the hallway when Wanda arrives for pickups. When returning items Wanda will place the items in inside the hallway, and/or close to the entrance door or similar.
If Wanda must pick up items further inside than the hallway, or similar, or items are not prepared for pickup, Wanda may apply a fee of 500,- for the extra time needed.
Wanda is not liable for damages to the user´s property while picking up or delivering items.
It must be expected that larger orders will have longer lead time than orders of a smaller size. Wanda have the right to change the date and time of pickup and or deliveries if this is needed due to capacity constraints. A new date and time will be reached in accordance with the customer.
During transport by a third party transporter, the transporter’s terms and conditions apply.
All items are stored in a suitable storage facility with access control, fire and theft protection. Only personnel from Wanda or certified partners have access to the premises.
Wanda has systems and routines that ensure control and overview of the user's items.
The user does not have the right to retrieve the items stored at Wanda by itself. If the user needs an item, transport must be ordered for delivery according to the prices given by the service. The user can also contact customer service by sending an email to firstname.lastname@example.org or call +47 23 300 600.
Wanda can update the user about product changes, information about the service, special offers and other marketing activities to the user´s registered email address and phone number. The Customer can unsubscribe to this communication.
The user is responsible for ensuring that the items can be legally shipped according to international conventions or the legislation of the country in which the items are shipped to / from. The agreement does not include hazardous objects (including corrosive, toxic explosive, flammable and hazardous substances, cf. substances), and shall in addition not contain valuables, weapons, ammunition, live animals, remains or cigarettes / tobacco products.
The following items are not allowed to be stored at Wanda:
• Money, coins, bars, bonds /securities and the like.
• All kinds of living animals/organisms, explosives and easily flammable substances.
• Animal equipment, cages, aquariums and the like
• Biological and organic material
Any item that may be considered dangerous to the transporter, warehouse facility or people working in the warehouse facility.
All items that are illegal.
The user is responsible for compliance with these restrictions.
The user is responsible for any pests inside boxes, bags etc. Wanda strongly encourages the user to check the inside of boxes and bags etc before packing.
Wanda reserves the right to open the items’ packaging on suspicion of unlawful circumstances, on request from the police or on order from public authorities, on suspicion that the contents of packaging constitute a hazard, or on legitimate suspicion of breach of these terms.
Wanda has insured items stored in Wanda's warehouses through IF Skadeforsikring. If an item is broken, stolen or lost the User can get a compensation for values up to 50 000 NOK from Wanda . If the User are to receive an compensation from Wanda, the User must provide documentation of ownership and value of the item. When calculating the value of an item a discount rate of 15 % per annum from the year of purchase will apply.
To receive compensation the customer must have documented all items and assets stored with Wanda. Wanda encourages the user to take pictures of the contents inside of their boxes. Wanda do not compensate minor damages like scratches or other minor surface damages.
13. Changes of terms
Wanda is constantly working to provide better service to its customers and users. This may result in changes to these terms.
14. Breach of terms by Wanda
If there is a defect in the service, the user must notify Wanda within reasonable time and within two months of discovering it, that it will invoke the defect. However, complaints must be made within two years of the buyer taking over the item. In case of delay, claims must be addressed to Wanda within a reasonable time. If the service is paid by credit card, the user may also choose to complain and send claims directly to the credit card issuer (the credit card company). The message to the Wanda or credit card provider must be in writing (email or letter).
15. Right of withdrawal
When a User orders a service on the website, the user has a 14-day right of withdrawal in accordance with Norwegian consumer protection laws. This means that user have the right to cancel their order by notifying Wanda within 14 days from the date of order (cancellation deadline).
If the user wishes to cancel the order, the user must send Wanda a message before the cancellation deadline has expired by email (email@example.com) or in the manner stated on Wanda’s website. The user must specify its name, address and other relevant information such as order number and email address in the message. Therefore, in order for the user to be able to exercise the right of withdrawal in time, it is sufficient that the user sends a message that the user intends to exercise the right of withdrawal before the withdrawal period expires.
When the user exercises the right of withdrawal, Wanda will reimburse the amount the user paid for the service, less the costs the user is obliged to pay. Wanda will reimburse the amount as soon as possible, but no later than 14 days from the date Wanda received a notice of withdrawal. However, Wanda can wait to transfer the refund until the user has received the item, if this is collected and shipped to Wanda. The refund will be made to the user via the payment option the user has chosen, unless otherwise agreed.
16. Breach of terms by the user and retention rights
In the event that the agreement is terminated by Wanda as a result of the user's breach of contract, including non-payment, Wanda is entitled to charge a fee for the return of the item. Wanda has a right of retention as well as a right to keep all items stored for the user as collateral for unpaid fees or claims.
The user acknowledges that this may result in loss of its ownership of the items and that Wanda has the right to dispose of the items without the user being compensated. The costs associated with such disposal will be billed to the user.
17. Conflict Resolution